Shipping & Refund
RETURN & EXCHANGE DETAILS
Shipping Container returns and exchanges must be requested within ONE BUSINESS DAY of receipt at the shipping address. The same applies to depot pick-up orders. This policy is necessary due to the strict return policy enforced by the ports and container depots.
Items must be in as-delivered condition with absolutely no signs of damage, use, wear, modifications, or installations.
Items must include all original hardware, vents, and door seals with unit identification numbers (BIC codes) visible and all sides.
Items will be inspected and approved or rejected by the depot staff immediately upon in-gating at the depot or port.
Approved returns will be refunded within two business days and confirmation emailed to you.
Credit Card refunds may take an additional 2-10 days to be applied depending on your credit card company.
Items cannot be returned to depots or ports without prior permission and must only be returned to the depot/port of origin.
RESTOCKING FEES
Customers opting to return items are eligible for a store credit to be used toward a future purchase. No restocking fees are applied to store credits. Customers who opt for a refund of the item(s) will incur a 20% restocking fee, which covers administrative costs and order processing fees.
ORDER CANCELLATIONS
Customers who wish to cancel their order may do so within 24 hours of making payment, however, a 10% restocking fee will still be applied. This fee covers customer acquisition, administration, and bank fees. Order cancellation requests received later than 24 hours after payment will have the full 20% restocking fees applied, which covers the additional fees associated with container repositioning.
RETURN & EXCHANGE RETURN SHIPPING
Customers are responsible for return shipping. We recommend utilizing only our trusted third-party logistics partners. Purchasing insurance for your return shipment is highly recommended.
Return requests must be sent in writing via email through our contact page. Please quote your order number and state the reason for your request. After receiving and approving your return we will issue a return authorization (RA) number which will include the depot/port information and location for your return.
Returned shipping containers are inspected by the depot/port staff after in-gating. CITY SHIP CONTAINER LTD will then process the refund of the returned order within two business days.
UNDELIVERABLE ORDERS
Please take time to review our delivery guidelines before shipment of your container(s). Undeliverable orders will be assessed for all the applicable fees including restocking, cancellation, trucking, depot, and bank fees.
We suggest taking measurements of the delivery site to ensure your shipping container(s) will fit. If you are unsure please send photos and videos to our support team for assessment before delivery.
INTERNATIONAL RETURNS & EXCHANGES
Shipping Containers that have been shipped internationally after purchase are not eligible for returns, or refunds. Our shipping container warranty is covered internationally – please contact us for claims.
SHIPPING ERRORS
CITY SHIP CONTAINER LTD and our logistics partners do make errors from time to time. If the error is attributed to us we will cover the costs of return and re-ship correctly. Please contact us ASAP when an error is noticed.
DEFECTS
Please inspect your item(s) on delivery and contact us ASAP if your shipping container(s) arrive damaged. Please take detailed pictures and videos (if possible) that include the defect/damage and the unit identification number (BIC Code), which is posted on all sides of the shipping container.
WARRANTY RETURNS
If your claim/return relates to a warranty claim please refer to our warranty page and contact us with the relevant information. Please note manufacturer warranties do not cover defects determined to be caused by normal wear or due to customer negligence.